The SAC - Customer Support Service -, according to the dispositions of Decree 6523/08, is a service provided, by phone, for the resolution of problems in the business relationship, by providing public and general information about products and services, receipt of complaints and cancellation requests regarding products and services offered by Banco Sumitomo Mitsui Brasileiro S.A.

Private information, which involves detailed identification of the customer, for banking secrecy reasons (such as account balances, for example), are not contemplated in this concept and it will remain to be provided ordinarily by the common business channels between Banco Sumitomo Mitsui Brasileiro S.A. and its customers.

When should the customer contact SAC?

The customer should contact SAC whenever he/she is looking for the solution of some problem in the relationship with Banco Sumitomo Mitsui Brasileiro S.A., to make complaints, to request the cancellation of products or services or, yet, to request public and general information about the products and services offered by Banco Sumitomo Mitsui Brasileiro S.A.

Are there any changes in the services currently provided?

The services, transactions and information remain available exactly as the customer is currently used, without any alteration. Any transactions or information related to the regular execution of its business remain available in the common channels of contact with Banco Sumitomo Mitsui Brasileiro S.A.

Access channels to SAC:

By Phone:
0800 - 722 - 0248

By e-mail:
sac@smbcgroup.com.br