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Communication & Contact

Communication Channels

SMBCB Headquarters

Banco Sumitomo Mitsui Brasileiro S/A

Av. Paulista, 37, 11º and 12º floors.

Bela Vista – São Paulo – SP, 01311-902

Tel: +55-11-3178-8000
SAC: 0800-722-0248

If You Are Already an SMBCB Client

Our customer service channel for scheduling a meeting with the respective relationship manager, clarifying doubts, and obtaining information about your account, remains during business hours, from 09:00 to 18:00, by telephone or e-mail. Contact your relationship manager and inform the name of your company. For assistance accessing the Internet Banking website, please visit https://www.e-moneyger.com/cms/ Contact us through the Cash Management Service ("CMS") Customer Support channels by phone: 0800-722-0267 or by e-mail: cms@smbcgroup.com.br.

Attendance For Response to Judicial Orders

For sending Court Orders (Judicial Orders) to be enforced by SMBCB, please contact us by e-mail: oficiosjudiciais@smbcgroup.com.br.

Fraud Alert

We clarify that SMBCB (i) does not request any advance deposits for any purposes, as well as does not exercise or owns a company whose activity is conducting auctions of any nature or trading with cryptocurrencies of any nature; and (ii) does not offer products or services to individuals, does not issue slips or generate negative charges for non-accountholders and/or non-customers of SMBCB. All products offered by SMBCB require a customer registration that is not available online, reason why it is not responsible for any actions of this nature.

Customer Attendance Service

The SAC - Customer Attendance Service, according to the dispositions of Decree 11,034/22, is a service provided by “several integrated channels of regulated service providers in order to deal with consumer demands, such as information, doubts, complaints, objections, suspension or cancellation of contracts and services.”

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Ombudsman

Ombudsman is the link between SMBCB and its customers and users of products and services. The Ombudsman is in charge of representing the customers, their points of view and interests within the Institution.

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