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Customer Attendance Service (SAC)

Services that tend to the needs of our customers

The SAC - Customer Attendance Service, according to the dispositions of Decree 11,034/22, is a service provided by “several integrated channels of regulated service providers in order to deal with consumer demands, such as information, doubts, complaints, objections, suspension or cancellation of contracts and services.”

Private information, which involves detailed identification of the customer, for banking secrecy reasons (such as account balances, for example), are not contemplated in this concept and it will remain to be provided ordinarily by the common business channels between SMBCB and its customers.

When should the customer contact Customer Attendance Service?

The customer should contact Customer Attendance Service whenever he/she is looking for the solution of some problem in the relationship with SMBCB to make complaints, to request the cancellation of products or services or, yet, to request public and general information about the products and services offered by SMBCB.

 

Access channels to Customer Attendance Service

By Phone: 0800-722-0248

By e-mail: sac@smbcgroup.com.br

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